Exchange/Return Policy

Exchange Policy:

We have a 7-days Exchange policy, which means you have 7 days after receiving your item to request an exchange.

  • An Unboxing video is required for an exchange to proceed.
  • The video should clearly show the unopened package and then the unboxing process, highlighting any damaged or incorrect items.
  • This is required for us to process your claim. Thank you for your understanding.
  • To start an exchange, you must contact us at desideriopk@gmail.com.
  • Please note that exchange will need to be sent to the following address:

Address: 9Km Daska Road, Addah, Sialkot, 51310.

Email: desideriopk@gmail.com, Contact: +9231333743374 

An exchange will not be accepted if the Items are sent back to us without first contacting us.
You can always contact us for any question at desideriopk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

RETURNS:

DO YOU WANT TO RETURN AN ONLINE ORDER?

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received a damaged or wrong article from our end.

Exception And Special Conditions:

Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:

  • An Unboxing video is required for a return to proceed.
  • The video should clearly show the unopened package and then the unboxing process, highlighting any damaged or incorrect items.
  • This is required for us to process your claim. Thank you for your understanding.
  • To start a return, you can contact us at desideriopk@gmail.com. Please note that return will need to be sent to the following address:

  • Address: 9Km Daska Road, Addah, Sialkot, 51310.

    Email: desideriopk@gmail.com, Contact: +9231333743374 

  • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
  • Accessories: must be returned with the original packaging intact.

HOW LONG DO I HAVE TO MAKE RETURNS?

The deadline for all returns is 3 calendar days from the delivery date.

DO I HAVE TO PAY FOR RETURNS?

In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.

HOW WILL MY MONEY BE REFUNDED?

Once the return has been approved, you will receive the amount via Coupon or refund in your account.

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.

WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?

Contact our Customer Service department and we will resolve the problem as soon as possible. DESIDERIO.PK reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.

DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?

No.

Note: No Exchange No Return On Clearance Products