Exchange/Return Policy
Exchange Policy
We have a 7-days exchange policy, which means you have 7 days after receiving your item to request an exchange.
An unboxing video is required for an exchange to proceed. The video should clearly show the unopened package and then the unboxing process, highlighting any damaged or incorrect items. This is required for us to process your claim. Thank you for your understanding.
To start an exchange, you must contact us at:
📞 Contact: +92-313-3743374
📧 Email: desideriopk@gmail.com
📍 Address: 9Km Daska Road, Addah, Sialkot, 51310
Important:
An exchange/Return will not be accepted if the items are sent back without first contacting us.
You can always reach out for any questions at desideriopk@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
This helps us evaluate the issue and make it right.
Returns
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the return process, you must notify us within 3 days of your purchase by contacting our customer service.
We can only entertain a return if you have received a damaged or wrong article from our end.
Exceptions and Special Conditions
Some of our items must meet the following conditions for a return to be processed:
- An unboxing video is required for a exchange.
- The video should clearly show the unopened package and then the unboxing process, highlighting any damaged or incorrect items.
This is required for us to process your claim. Thank you for your understanding.
Packs
Packs of products (containing more than one item) are considered one item, so their packaging may not be opened and they may not be exchange partially or individually.
Accessories
Accessories must be return with the original packaging intact.
How Long Do I Have to Make Exchange ?
The deadline for all return is 3 calendar days from the delivery date.
Do I Have to Pay for Exchange ?
If you have received a wrong or damaged article, we will arrange a pickup and bear the courier charges.
How Will My Money Be Refunded?
Once the exchange is approved, you will receive the amount via:
- Coupon OR
- Refund in your account
When Will I Receive the Refund?
- If you opt for a coupon, you will receive it via email.
- If you opt for a refund, it will be processed within 7–10 business days.
What Should I Do If the Exchange Amount Is Incorrect?
Contact our Customer Service department and we will resolve the issue as soon as possible.
Note:
Desiderio.pk reserves the right to refuse exchange requested or sent outside the set deadline, or for items not in the same condition in which they were received.
Do You Refund the Shipping Costs If I Exchange All Items in an Order?
No. Shipping charges are non-refundable.
Important Note
🚫 No Exchange on Clearance Products